Shipping, Delivery & Returns Policy

 

Shipping Information

Processing Time:

We process all orders within 1–2 business days (excluding weekends and public holidays). You’ll receive an email with tracking details once your order has shipped.

Shipping Costs:

Domestic (South Africa): R150 flat rate.

International: Rates calculated at checkout based on destination.

 

Estimated Delivery Times:

Local Delivery (South Africa): 3–5 business days

Neighbouring Countries (Namibia, Botswana, Lesotho, Eswatini): 5–7 business days

Rest of the World: 7–14 business days

(Delivery times may vary due to customs or courier delays.)

Returns & Exchanges

We want you to love your purchase! If you’re not happy, here’s how to return or exchange:

Return Period:

You have 30 days from the date you receive your item to request a return or exchange.

Conditions for Return:

-items must be unused, in original packaging, and in resalable condition.

-Proof of purchase is required.

 

Return Costs:

-Defective or incorrect items: We cover return shipping.

-Change of mind or size exchange: Customer covers return shipping.

 

How to Start a Return:

 

1. Email us at nainesh@tiekam.co.za with your order number and reason for return.

2. We’ll send you return instructions.

3. Once received, we’ll process your refund or send your replacement within 3–5 business days.

 

Questions?

 

For any shipping or returns queries, contact us at nainesh@tiekam.co.za or call 0454920418.